Introduction
Discusses the important role of protocol and the protocol officer in ensuring efficient and successful communication, high-level event planning and cross-cultural awareness. This unit outlines the tools and skills that are necessary to each protocol officer to lead and support other staff and to communicate with the public. It encourages participants to consider the importance of signs and communication in the practice of protocol.
Objectives
- Proper introductions and greetings
- Forms of address, hierarchy, titles
- Differences in gestures & body language
- Issues of time, space, and punctuality
- Meeting & seating protocol
- Appropriate business attire
- Business entertaining – hosting and being hosted
- Selecting and presenting appropriate gifts
- Dining etiquette & presenting toasts
- Wine etiquette – ordering, serving, drinking, giving
- Netiquette – manners for today’s cyber world
- Conversation do’s and taboos
- VIP Protocol
- Seating Clients
- State Protocol
- Welcoming and seeing off VIPs
- International Protocol Practices
- Corporate and Government dress codes
- Dress codes by appointment of invitation
Requirements
Nil
Duration
2 days
Mode of Study
Face-to-face or virtual
